Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
For orders from the AmericanSwordsllc Online Shop, delivery charges vary based on the shipping destination, the total weight of your order, and the selected shipping method. You’ll be able to view the exact shipping cost at checkout after entering your delivery address. For specific delivery options and rates, please check our Shipping & Delivery section on the website or contact our support team for assistance.
How long will delivery take?
Our standard delivery time for most orders within the U.S. is typically 3-7 business days. However, delivery times may vary based on product availability, location, and shipping method selected at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress.
Will I receive the same product that I see in the picture?
Yes, absolutely! At AmericanSwordsllc, we take pride in showcasing accurate and high-quality images of our products. What you see is exactly what you’ll receive. Each item is carefully photographed to reflect its true appearance. If there are any variations (such as handcrafted or limited-edition items), those will be clearly noted in the product description. Your satisfaction is our top priority!
Where can I view my sales receipt?
After completing your purchase, a copy of your sales receipt will be sent to your registered email address. You can also access your sales receipt by logging into your AmericanSwordsllc account and navigating to the "Order History" section, where all past transactions are available for review and download.
How do I add a gift receipt to an order?
To add a gift receipt to your AmericanSwordsllc order, follow these steps:
Go to Your Cart: Once you’ve added all items you wish to purchase, proceed to your cart.
Select the Gift Option: Look for a "Gift Options" or similar checkbox during the checkout process.
Add a Gift Receipt: Select the "Add Gift Receipt" option to include a receipt that excludes pricing information.
Complete Your Order: Continue with the checkout process, and your order will include a gift receipt.
If you have any issues, please reach out to our customer support team for assistance!
Payment Information
How is the recipient reimbursed?
The recipient of funds from AmericanSwordsllc will be reimbursed via their preferred method, which can include direct deposit, check, or other electronic payment methods. The reimbursement process typically begins once all necessary documentation is submitted and reviewed. For specific reimbursement timelines or further assistance, please contact our support team directly.
Can I be reimbursed through the original payment method?
Yes, in most cases, reimbursements can be processed through the original payment method used for the transaction. However, this may depend on the specific circumstances or policies associated with your request. If you prefer to be reimbursed this way, please contact our support team to confirm eligibility and ensure the process is completed smoothly.
Can the country receiving the shipment be different than the country of purchase?
Yes, the country receiving the shipment can be different from the country of purchase. We offer international shipping to many locations. When placing an order, simply specify the destination address, and we will ensure your shipment is delivered to the correct country. Please note that shipping fees and import duties may vary depending on the destination country.
Will you restock items indicated as “out of stock?”
Yes, we do restock items that are indicated as "out of stock" when they become available. However, restock times may vary depending on the product and supplier. To stay informed about restocks, you can sign up for notifications on the product page, and we'll notify you once the item is back in stock. Alternatively, you can contact our customer support team for more specific information on restock dates.
How do I subscribe to the newsletter?
Subscribing to our newsletter is simple! Just visit our website and scroll to the footer or find the subscription section on the homepage. Enter your email address in the sign-up box and click "Subscribe." You’ll receive updates on new products, special offers, and news from AmericanSwordsllc. If you have any trouble subscribing, feel free to reach out to our customer support team for assistance.
